Policies
Enrolment Policy
- Students are to complete the Enrolment Form in full prior to commencement of Training
- The Enrolment Form can be completed & submitted online; or a hard copy can be mailed to:
Kahuna Hot Stones, 20 Mountford Rd, NEW FARM, QLD, 4005
Payment Policy
- Payment is accepted in the form of:
- Credit Card (Visa, MasterCard)
- EFTPOS (On-site option)
- Cheque (Mailed to: 20 Mountford Rd, NEW FARM, QLD, 4005 - To: "Genesis Bodywork")
- Cash (On-site Option)
- Direct Deposit (Please contact Kahuna Hot Stones direct for account details)
- Training dates will not be confirmed until a minimum 50% deposit is received
- Full payment is required minimum 7 days prior to commencement of training in Brisbane, Gold & Sunshine Coasts
- Full payment is required minimum 14 days prior to interstate & overseas confirmed training dates (this will include training, transport and accommodation costs)
- Full payment is required prior to supply of any goods
Training Cancellation Policy
- Training cancellations made within 5 days of the confirmed training date will be subject to a cancellation fee of 50% of the full training fee
- Training cancellations made within 48 hours of the confirmed training date will be subject to a cancellation fee of 100% of the full training fee
- All transport and accommodation costs for interstate & overseas bookings are non-refundable
Product Warranties
- Stones - Lifetime warranty against chipping and breaking during normal treatment use. Kahuna Hot Stones are supplied with the confidence that they will last you a lifetime of treatments when used and stored correctly.
- Accessories - No Warranty, however please see recommendations below to prolong the life of your accessories.
- Sarongs - May be machine-washed on a normal wash cycle
- Stone Bags - We recommend that you wash your stones bags in warm soapy water, then allow to dry completely after each massage. Strong chemicals and disinfectants will damage the bag and are not recommended to be used.
- Massage & Essential Oils - We recommend that you store your oils in a cool, dark environment and ensure that the bottle is always closed tightly.
- Terry-Toweling Face Cushions - These cushions may be machine washed and tumble dried as per the manufacturer's instructions; however we recommend that you use a delicates washable bag or hand wash and drip dry to prolong the life of your cushions.
- Stone Heater - 12 month limited warranty.
- This warranty covers electrical faults associated with the manufacture of the unit. This warranty does not cover electrical faults due to power surges, improper wiring at your premises or improper or unsafe use of the Spa-Pro. Please read the manufacturer's guide as to proper use of the heater.
- It is highly recommended that use a quality surge protector.
- The Stone Heater is not covered for normal wear and tear and damages to the exterior of the unit.
Refunds and Delivery
- Goods can be refunded if found faulty due to manufacturer's production.
- Goods in transit (once dispatched from our site) are the responsibility of the purchaser who may wish to purchase delivery insurance upon request.
- Kahuna Hot Stones upholds a no-refund policy wherein the purchaser changes his/her mind following payment of goods.
- While Kahuna Hot Stones endeavours to hold sufficient stock, unless a specific date of delivery is requested, we will fulfill the order as soon as stock is available.
- Kahuna Hot Stones is not liable for any losses due to late delivery or no delivery of stock.
- Orders that are shipped with multiple boxes are not guaranteed to arrive at the same time, or on the same day. Upon request, the cutomer will be supplied with a shipping tracking number to follow up delivery of goods.
Contact Us
Back to Kahuna Hot Stones Home
Online Enrolment Form
(Last updated 05/04/08)